Client Overview
KDOA is a leading consulting firm specialising in risk management, compliance, and operational efficiency. As the company continued to expand its service offerings, ensuring robust cybersecurity controls and compliance with industry standards became a priority.
Challenge
KDOA sought to enhance its security posture and compliance framework, specifically focusing on:
- Establishing a secure and efficient help desk system
- Preparing for and achieving SOC 2 compliance
- Ensuring secure software development and testing processes
- Given the complexity of these requirements, KDOA needed a structured approach to manage security risks, streamline compliance efforts, and implement effective controls.
Solution
Orbit Consulting Group (ORBITCG) partnered with KDOA to design and implement a comprehensive security and compliance strategy. The project included:
1. Help Desk Implementation
- Designed and deployed a structured help desk system to enhance internal and external support capabilities.
- Established standardized ticketing workflows, access controls, and escalation procedures to improve response efficiency.
- Integrated security monitoring features to prevent unauthorized access and track support trends for continuous improvement.
2. SOC 2 Preparation & Compliance Oversight
- Conducted a full readiness assessment to identify gaps in existing policies, security controls, and operational workflows.
- Implemented best practices for data security, access controls, and risk management to align with SOC 2 Trust Service Criteria.
- Facilitated third-party auditing by coordinating evidence collection, documentation, and policy enhancements.
- Provided ongoing compliance oversight, ensuring all identified gaps were remediated before the audit.
- Successfully achieved SOC 2 compliance, reinforcing KDOA’s commitment to security and regulatory standards.
3. Secure Software Development & Testing
- Led the project management of security-focused software development, ensuring compliance with security best practices.
- Managed penetration testing and vulnerability assessments to identify and remediate security risks.
- Implemented secure coding guidelines, access control measures, and encryption standards to protect sensitive data.
- Developed a continuous testing and security monitoring framework to mitigate risks throughout the software lifecycle.
Results
Through this strategic partnership, KDOA achieved:
- Operational Efficiency: A structured help desk improved support resolution times and service reliability.
- SOC 2 Certification: Successfully completed the SOC 2 audit, enhancing client trust and regulatory standing.
- Strengthened Security Posture: Secure software development practices reduced vulnerabilities and security risks.
- Sustained Compliance: Established a framework for ongoing security governance and risk management.
Conclusion
ORBITCG’s end-to-end security, compliance, and risk management expertise helped KDOA streamline operations, achieve regulatory compliance, and strengthen its security infrastructure. By aligning technology, governance, and security best practices, KDOA is now well-positioned for sustained growth and resilience.